Privacy Policy

APPEALS

All appeals MUST be submitted online at www.nforceparking.co.uk

When you submit an appeal, please ensure you supply ALL evidence to confirm your statement. Unless we have clear evidence that supports your case then your appeal may be rejected. We only base our decisions on the facts presented.

If you appeal to the IAS and your appeal is rejected, you will lose the option to pay the reduced amount.

In the event that you wish to dispute liability for a Parking Charge, within 12 days (beginning with the day after that on which the notice is given), please provide your full name and address, vehicle registration number and the Parking Reference on the front of the Notice providing your full reasons.

If payment has been recieved for a charge at any point then it wil be closed with immediate effect and any appeals pending or submitted there after will be disregarded. We operate a no refund policy on any payments recieved.

Appeal decisions should be provided within 28 days. In the event that your appeal is unsuccessful then we will provide you with the appropriate details enabling you to lodge an appeal to the Independent Appeals Service. Details of the appeal procedure can be found at www.theIAS.org.

The Independent Appeals Service (www.theIAS.org) provides an Alternative Dispute Resolution scheme for disputes of this type. We will engage with the IAS Standard Appeals Service providing you comply with our internal appeals procedure as detailed herein and that thereafter you lodge an appeal to the IAS within 21 days of rejection. If you do appeal and do not hear from us within 28 days then please contact us, do not assume that your appeal has been successful.

We reserve the right to apply an administration charge of £15.00 for any action where adminstriative work is involved or the cancellation or removal of a charge (including approved appeals).

COMPLAINTS POLICY

We are committed to addressing complaints promptly and fairly. Below is our complaints procedure:

1. How to Complain
   
   Complaints can be submitted via email to complaints@nforceparking.co.uk


2. Recording Complaints
   
   We record the following details:
   
   
   
   • Date of complaint
   
   
   • Complainant's details
   
   
   • Complaint summary
   
   
   • Correspondence
   
   
   • Outcome
   
   
   • Corrective actions (if applicable)
   
   
   
   


3. Records are kept for 36 months.


4. Acknowledging Complaints
   
   We acknowledge complaints within 14 days of receipt.


5. Investigating Complaints
   
   Our trained handlers will review the complaint, gather evidence, and check for Code of Practice breaches.


6. Complaints Involving Appeals
   
   If your complaint is related to an appeal, we will follow our appeals process and inform you accordingly.


7. Conclusion Timeline
   
   Complaints are resolved within 28 days. Responses will be sent via the method used for the initial complaint unless otherwise requested.


8. Exceptional Delays
   
   If resolution takes longer than 28 days, we will notify you with an explanation and a new timeline.


9. Corrective Action
   
   If a complaint is upheld, we may take corrective action, such as staff training or process improvements.


10. Reporting Breaches
    
    Any breaches of the Code of Practice will be reported to the IPC as required.

MP Complaints

For complaints from Members of Parliament, please refer to the IPC’s MP portal: IPC Login.

REGISTERED KEEPER DETAILS AND DATA PROCESSING

Please note that we obtain the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this unpaid charge. Such information has ben provided in accordance with the Road Vehicles (Registration and Licensing) Regulations 202.

The Information Commissioner's Office

Wyclife House, Wyclife Lane, Wilmslow, Cheshire. SK9 SAF

www.ico.org.uk

Release of Information England/Wales/Scotland

Paying Enquiries Section, DVLA Swansea. SA9 1AJ

www.dvla.gov.uk